Policies

View full sized All same version software updates are free for life after purchase. Current users of Salon Iris salon software can upgrade to a newer version or a different package by visiting our Updates page. To upgrade to a new version release, software updates can be purchased for 50% of the current selling price.

Software

Updates

All same version software updates are free for life after purchase. Current users of Salon Iris salon software can upgrade to a newer version or a different package by visiting our Updates page. To upgrade to a new version release, software updates can be purchased for 50% of the current selling price.

Package Upgrades

You always have the option to upgrade to a higher package of Salon Iris salon management software. All you have to do is pay the difference between the two packages. Contact our support team for pricing and ordering on 0121 314 4402. Or visit the upgrades page.

Training and Technical Support

Salon Iris salon software is very easy to use, comes with a built-in Help guide, and has lots of icons for easy navigation. Phone, phone / internet, e-mail support is available.

Please visit our Support page for complete information.

Privacy Policy

At Salon Iris ltd. we are committed to your privacy. See our full privacy policy. 

Lost Passwords and Serial Numbers

 

Salon Iris Passwords

Salon Iris ltd may assist with lost Salon Iris salon software passwords for a charge of £99.

Serial Numbers

Salon Iris ltd does not provide assistance with lost serial numbers. Your serial number is located on both the original sales receipt and welcome letter.

Database Passwords

Salon Iris ltd does not provide assistance with lost database passwords.

Language and Regional Settings Support

We provide sales and support in English only. We warrant our software will work correctly in the "English (UK)" default regional setting only. Although we have tested our software in many other settings, we can only provide full support and warranty correct functionality in the "English (UK)" default regional setting.

 

 

Product and client data importing service

All data file importing is subject to the following terms: The data file attached to any e-mail may contain client, product, service, employee information as requested by the recipient. This data is compiled from either client provided media / data / files or derived from product manufacturer / distributor ordering data files. Where product ranges contain pricing information of any kind, the end user should satisfy themselves as to the accuracy of this information in relation to their charging structure and should amend such to their own requirements as necessary. This data is supplied on a ‘AS IS’ basis. As such Salon Iris Ltd does not accept any liability as to its accuracy. By importing this / these data file(s) into Salon Iris software the end user agrees to indemnify Salon Iris Ltd against claims for any indirect, special, incidental or consequential damages of any character including, without limitation damages for loss of goodwill, work stoppage, computer failure or malfunction, or all other commercial damages or losses.

Hardware

Salon Iris ltd supports only hardware supplied directly by us. Click Here to see our current hardware items & hardware pricing. Faulty hardware will only be accepted with an RMA number, to obtain this please refer to returns policy.

Any faulty / damaged goods must be notified in the first instance, by telephone within 24 hours of receipt. Faulty / damaged items must be returned within 28 days of purchase for a replacement. This does not affect your UK statutory rights. To receive replacement, all goods must be returned with a returns number. Under no circumstances will returns be accepted without an “RMA” 'returns merchandise authorisation' number. To receive an “RMA” number contact us via info@saloniris.co.uk or phone our help desk on 0121 314 4402

Following these steps will help ensure the products you're returning to us arrive back correctly and in good condition. Failure to follow this procedure may result in your return being rejected upon receipt.

Before returning any item(s) to Salon Iris ltd or hardware supplier please ensure you have:

1. A valid rma or 'returns merchandise authorisation' number from Salon Iris ltd.

2. Enclosed all accessories unless informed otherwise.

3. Use all packaging that was originally supplied, or packaging fit for the purpose.

4. Use a label for clear display of the rma number

5. Ensure the full returns address is clearly displayed on the outside of the package, using a label.

6. Do NOT write directly on the box/packaging with pen/ink.

7. Securely seal the packaging using a similar method as per the original delivery.

Important: When returning any hardware for repair or replacement it is your responsibility to ensure that the goods are packed correctly in their original protective packaging, or packaging suitable / fit for this purpose. Any goods returned damaged due to poor or inadequate packaging will be charged for.

 

View full sized Salon Iris Salon management software. Comprehensive new and enhanced key features include an employee reminder system, enhanced wait list, picture manager, report graphing, coupon system, checkout/close and rebook system revamped, general ledger multiple account support, improved appointment book color coding and payroll enhancements for commission, hourly wages and tax deductions. These new and enhanced features allow salons more time to focus on their clients, ensuring their happiness and keeping them coming back. Combining up-to-date client profiles along with a more knowledgeable salon and spa professional, salon clients always receive better quality and more personalized services.The new and enhanced Salon Iris Version 8 Software benefits the salon owner and manager, salon and spa professional as well as your clients! The new payroll enhancements for commission, hourly wages and tax deductions are designed to benefit salon owners and managers. These new enhancements base state tax deductions off of federal tax table amounts while they also set hourly wage tables so that overtime can be calculated based off the hours worked per day, week or pay period. They set up commission exceptions for products such as what has been previously available for services and more detailed commission reports. These tedious salon calculations and organizational necessities are now much easier to maintain while saving valuable time!%0d%0dSalon Iris Version 8 allows employers to set reminders that are associated with tickets or clients. With the new wait list enhancements, once an opening becomes available in your appointment book, the salon owner will quickly be notified of the clients who can fill these spots. Thus, there are fewer opportunities to suffer with empty books when you receive cancellations.%0d%0dThe Salon Iris picture manager is designed to help you keep track of your client’s appearance with before and after photographs of their ongoing haircolor and hair design services. This newly enhanced feature now allows an unlimited number of clients’ pictures to be stored and categorized. Clients are now able to take prints home with them that day and to have the option to import and export photographs from Salon Iris.%0d%0dThe Salon Iris team prides themselves on building a broad-based top quality product based on salon owners’ requests. They remain committed to providing only the best in state-of-the-art technological advances with both software and hardware products that will help you succeed in the future.%0d

Phone: 0121 314 4402

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