Support....

View full sized At Salon Iris ltd the sole distributors of Salon Iris salon management software, we believe in %0dproviding more than just solutions. Our technical support team is committed to customer service %0dexcellence.

At Salon Iris ltd the sole distributors of Salon Iris salon management software, we believe in

providing more than just solutions. Our technical support team is committed to customer service

excellence. Software technical support is available in any of the following formats:

User's Guide

Salon Iris comes with a complete User's Guide which can be accessed in any of the following ways:

In Salon Iris from the Help pull-down menu or from your PC desktop by clicking on the icon.

Free Training Videos

Salon Iris comes with training videos. Each video is about 2 to 3 minutes each and shows how to use the basic features in Salon Iris. These videos can be viewed by selecting the training tutorials option on the supplied Salon Iris CD or online by Clicking Here.

Free Same Version Software Updates for life

All same version software updates are free for the life of that version. Current users of Salon Iris salon software can update to the newest version release or a different package by visiting our version upgrades page.

E-mail Support

All e-mail support is free for the first two years after purchase. Send all e-mail support questions to support@saloniris.co.uk or fill out our online form by clicking here.

Phone Support

All phone support is free for the first 90 days or up to two hours of total time by calling our technical support line. If you have internet access, we can also connect live to your computer and provide support so you can visually see what our technical support person is instructing. Support is available Monday - Friday 9:00 AM to 5:00 PM.

Software Technical Support: +44 (0)121 314 4402

After First 90 Days

After the first 90 days, additional phone support can be purchased by the hour or month.

Additional Phone Support by the Hour

After the first 90 days, additional hours of technical support can be purchased at £39 per hour or part thereof. This can include remote access support / training. Please note that your salon PC will require a high speed internet connection for this facility.

Additional Phone Support by the Month

After the first 90 days, additional months of technical support can be purchased at £249. This provides up to 8 hours of support. Hours are not transferable from month to month. This can include remote access support / training. Please note that your salon PC will require a high speed internet connection for this facility.

How we handle Support Calls

E-mail

If you send a support request by e-mail, we will normally respond within 24 hours (apart from weekends and holidays), but our typical response time is much faster than this. Our average response time is 1 hour 10 minutes, and we respond to 2/3 of all e-mail requests within 5 hours.

Phone

Telephone support calls are answered by our support team members, however when busy these calls will be taken by our receptionists. They will take your name, company information, and brief details of your question or problem. A support team member will get back to you as soon as possible. We aim to call you back within an hour, depending on the support desk workload.

Other Policies

For all other issues, including returns, lost serial numbers and passwords, please visit our Policies page.


View full sized Salon Iris Salon management software. Comprehensive new and enhanced key features include an employee reminder system, enhanced wait list, picture manager, report graphing, coupon system, checkout/close and rebook system revamped, general ledger multiple account support, improved appointment book color coding and payroll enhancements for commission, hourly wages and tax deductions. These new and enhanced features allow salons more time to focus on their clients, ensuring their happiness and keeping them coming back. Combining up-to-date client profiles along with a more knowledgeable salon and spa professional, salon clients always receive better quality and more personalized services.The new and enhanced Salon Iris Version 8 Software benefits the salon owner and manager, salon and spa professional as well as your clients! The new payroll enhancements for commission, hourly wages and tax deductions are designed to benefit salon owners and managers. These new enhancements base state tax deductions off of federal tax table amounts while they also set hourly wage tables so that overtime can be calculated based off the hours worked per day, week or pay period. They set up commission exceptions for products such as what has been previously available for services and more detailed commission reports. These tedious salon calculations and organizational necessities are now much easier to maintain while saving valuable time!%0d%0dSalon Iris Version 8 allows employers to set reminders that are associated with tickets or clients. With the new wait list enhancements, once an opening becomes available in your appointment book, the salon owner will quickly be notified of the clients who can fill these spots. Thus, there are fewer opportunities to suffer with empty books when you receive cancellations.%0d%0dThe Salon Iris picture manager is designed to help you keep track of your client’s appearance with before and after photographs of their ongoing haircolor and hair design services. This newly enhanced feature now allows an unlimited number of clients’ pictures to be stored and categorized. Clients are now able to take prints home with them that day and to have the option to import and export photographs from Salon Iris.%0d%0dThe Salon Iris team prides themselves on building a broad-based top quality product based on salon owners’ requests. They remain committed to providing only the best in state-of-the-art technological advances with both software and hardware products that will help you succeed in the future.%0d

Phone: 0121 314 4402

You are viewing the text version of this site.

To view the full version please install the Adobe Flash Player and ensure your web browser has JavaScript enabled.

Need help? check the requirements page.

Get Flash Player